Frequently Asked Questions

- I tried to pay for designs, but I have received an error message.

• Customer's browser is set to not accept cookies. In such a case, enable cookies in your browser.

• Customer uses an old web browser.

• Customer orders designs from a network with security control that locks out the secure order processing system.

• Ordering from AOL e-mail addresses causes occasional problems.

- Why does my software display your designs in a strange colors ?

- Design files themselves do not carry information about colors. Coloring of embroidered design depends on your choice of threads. Your software displays our designs with some default color palette. List of recommended colors for each design is available in supplemental image and text files included with our designs. When selecting the designs format during the ordering process, it is also possible to select EDR color palette files to display designs with correct colors in Embird software.

- Which threads from your recommended threads colors have priority ?

 

- Original coloring of all designs was created with Madeira threads colors. Other colors were derived with conversion tables.

 

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